ITSO Services

SmartCitizen specialise in the design, implementation and management of smartcard schemes for local authorities.

We offer local authorities and technology partners a complete service from initial feasibility studies through to card scheme creation and support, including management and hosting where required. As Transport is an important service offered by local authorities, ITSO standards have inevitably come to play an important role in many schemes.

SmartCitizen were involved in one of the earliest ITSO pilot schemes at Blazefield, which was supported by Bolton and Blackburn councils. For the pilot, SmartCitizen added ITSO products to the existing Bolton citizen card. The integration of ITSO into multi-application schemes is an area in which SmartCitizen have considerable experience and expertise. Through LASSeO, we have developed coding standards which accommodate both ITSO and citizen applications developed under the National Smartcard Project.

The SmartConnect CMS is fully ITSO compliant and supports the issuance and management of multiple ITSO products including typ 14s, typ 16s, typ 2s, typ 22s and typ 23s. It also handles OID and CPICC management as well as rules for product start and end dates. Since 2014 it has been the CMS for the multi-modal multi-operator Robin Hood ticketing group based in Nottingham City, where it manages both commercial and ENCTS products on a number of card types. In 2021 it was selected as the CMS for the largest multi-application smartcard scheme in the UK, the Scottish National Entitlement card scheme.

SmartCitizen have a personalisation POST certified for the encoding of CMD1, CMD2 and CMD3 media types. We are the only bureau currently encoding ENCTS products on to CMD2 media and we have particular experience in deploying ITSO with the JCOP family of dual-interface cards.

The SmartConnect Card Management System has also been integrated with the ACT/ISL HOPS, Visa HOPS and the Unicard HOPS. Additionally it integrates with Part 11 solutions in both Nottingham City and for Transport Scotland, with 2 way integration where supported by the HOPS provider.

Further Information

For further information, contact Sarah Bennetts, Technical Director:


SmartCitizen Ltd is a company limited by share in England & Wales, registration no. 4796316 · Registered Address: Unit 3 · Building B · Green Court · Truro Business Park · Threemilestone · TR4 9LF / VAT No. 846 642 406
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